COMMUNITY RELATIONS MANAGER
Louise has been involved with Community Relations and Stakeholder Management for over 15 years having been recently associated with such contracts as CTRL, Olympic Cable Tunnels and Thames Tideway projects.
Her practical solutions and resilient manner has, over the years gained Louise much respect from London Boroughs, residents, stakeholders and other communities in all her dealings. Louise has also been involved with the setting up many training and community related projects within the London Boroughs. She has excellent communication, leadership and organisational skills combined with first class general management which she will bring as Communications Manager to any project together with:
- Second to none experience in Community Relations with proven success in the management and co-ordination of major infrastructure schemes and projects
- Successful collaboration with Boroughs and local working groups to attain vast experience in public engagement and first line response to resolve problems of concern
- Cognisant of all
stakeholder and third party concerns and how to mitigate impacts
- Dedicated to planning ahead in producing comprehensive three monthly look-ahead activities
Professional Experience
Director: LDCR (May 2009 to Present) - responsible providing specialist engagement for both private and public companies with London Boroughs and various London Assemblies, for providing appropriate information and acting as an interface and stakeholder manager to those companies - also is heavily involved with strategic planning of events involving the media and equestrian events throughout the UK and overseas.
Tender Manager: Thames Tideway, Thames Water (2008 to 2009) - acted as the Tender Manager for the client during the bid process and was responsible for the co-ordination of the client team in collating all commercial and technical information prior to the OJEU process. Other duties included the liaison with legal details and companies in preparation of the process.
Community Relations Manager: Olympic Cables Tunnels, LDA/ODA (2005 to 2008) - managed the relationships and publicity on the Project, reporting to David Higgins the LDA Director. Responsibilities included the daily management of all public interfaces including the release of public information, managing the public helpdesk and organisation of events relating to the works. Further duties included regular resident mail drops, production of monthly public bulletins ad acting as the liaison between the contractor and client.
Community Relations Manager: CTRL C220, Skanska JV (2000 to 2005) - responsible for setting up and managing the overall process of management in the community and engagement with third parties, includeing directing her team to ensure a rolling six month advanced plan in all aspects of managing the relationships including local communities, schools, lobby groups, London Boroughs, social events involving the contractors and client. Other duties included the liaison with the site teams, the release of over 25,000, three monthly progress “drops” to the community.
Community Relations and Trainer: Birmingham North Relief Rd, McQuarries Infrastructure (1998 to 2000) - Responsible for co-ordinating the press releases and letter drops to the local communities, and in assisting the developer in setting up the Community Relation teams to co-ordinate with the contractors, ensuring the correct procedures were maintained through the construction phase. Also responsible for the safety induction and general training of operatives on site, including local school construction safety awareness.
Community Relations Assistant: M1/A1 Link Road, Kvaerner/Balfour Beatty (1996 to 1998) - part of a large relations team, who were also responsible for the stakeholder management of construction, reporting directly to the Stakeholder Director with responsibilities in stakeholder and third party engagement across the project including responsibility of client interface in media activities and responses. Other duties included manning the 24 hour help line and responding to calls, updates of local press and activity schedules.